October 2006

Good Afternoon John
I’ve been meaning to drop you a short line just to say thanks to you and everyone at Accord for your help and support in our recent marketing campaign. We’ve used a number of telemarketing firms over the years to assist in our marketing activities and Accord have proved to be the most professional, productive and cost-effective by far, as well as being thoroughly nice people to deal with.
From the outset we found the campaign to be hassle free, thanks to the good communication between you and us and the fact that nothing seems to be too much trouble as far as you are concerned. We have felt supported throughout, almost like you were working alongside us in our own office rather than a different part of the country.
The leads have been consistent with our requirements and, in virtually every case, I’ve received a warm welcome, clearly fostered by the style of the conversation between you and the target. I’ve deliberately asked for feedback on the telephone approach and it has been nothing but good, with a seamless fit into our own firm.
As a two partner firm it is vital for us that marketing campaigns are time and cost-effective and you have managed this to a tee. Coordinating diaries has always been a problem in the past but this went without a hitch.
Results-wise we are still pulling in the leads but the campaign will have comfortably paid for itself inside the first year with all that repeat business to come!
Thanks again to you, Sarah, Marie and any unsung heroes at your end. It has been both profitable and a privilege to work with you and definitely an experience that we will repeat.